When purchasing from Tortoises4you Limited, (the Company and the seller) either by phone, in store or via this website, you are agreeing that you have read, and that you accept our Terms of Business.
The Company reserve the right to amend our legal Terms of Business on this page at anytime without notice.
The Company reserve the absolute right, to withdraw any offer, at anytime, without any notice.
Ordering.
Please DO NOT order a Tortoise from us then the following day decide to cancel your order. A tortoise is expected to live for many years and they deserve some appropriate consideration, before you the customer decide to purchase.
We accept orders by Telephone, Online, Bank Transfer and in person by appointment at our Chepstow shop. When ordering by Telephone or by email and making payment by Bank Transfer, the customer is accepting the Company Terms of business.
Our business bank account details are: Barclays Bank PLC, Account name: Tortoises4you Ltd, Sort Code 20-18-17 Account Number: 03111512
If you make payment for your order by Bank Transfer, please then email us at [email protected] with full details of your order. This information must include your name, delivery address, post code, your email address, and contact telephone number. We will then email you within a few hours, to offer you the next available delivery date.
Generally at this stage, we also attach some Caresheets including a Safe Plant List, in advance of your delivery. A hard copy is always placed in the delivery box, together with an Article 10 Certificate for each tortoise purchased, where the Law states, one must be provided by the seller. We are not required in Law to keep copies, so you the customer, may wish to make a copy yourself for safe keeping.
Customers are welcome to contact us after purchasing, if they require any further advice or help.
Please note we do not send any dry goods by post. If you wish to order Combination Heat & UV bulbs, Water dishes, Dry Food, Calcium D3 Powder etc, they should be ordered when you order your tortoise. The Animal Courier will then delivery all dry goods and Tortoise together, on a pre agreed day.
Nationwide Delivery Service. Our very popular Animal Welfare approved delivery service HiFlyers Couriers currently are only able to deliver in England, Wales and most parts of Scotland. Sorry no delivery available to Scottish Islands, Northern or Southern Ireland, Isle of Wight or the Isle of Man. Deliveries North of Edinburgh may not be weekly due to distance.
Collecting from our Chepstow shop. If you order on this website, and wish to collect from our shop (by appointment) you will automatically be charged delivery at Checkout. After you have placed your online order, please send us an email, stating you intend collecting from our shop, (by appointment) and we will refund the delivery charge to you, via the online payment system, usually within 24 hours.
Minimum age to purchase Vertebrate Livestock. As you the customer are purchasing a live animal from us, you confirm by making a purchase from us, that you are (a) 16 years of age or older, and (b) that you have the appropriate knowledge and housing to provide for the continued welfare of the tortoises(s). If you are ordering from us online, we are happy to offer you the correct care advice by telephone, to ensure your choice of species of tortoise is right for you and the tortoise. If you would like our telephone advice, please telephone our shop at a reasonable hour on 01291 40 84 00. This business phone number automatically diverts to a member of our Team at all times, even if the physical shop is closed.
Product Descriptions dry goods, Sex, Size and Age of Tortoises offered. It is not possible to guarantee the sex, the size or age, of the tortoise you are purchasing, unless this is specifically stated: in an Article 10 Certificate, on our website, or is stated in an email from us, before your order is despatched. In the case of Horsfields, Hermann’s and Leopard tortoises we are only aware of the year of hatch as stated in the product descriptions on this website. Many people who have purchased from us over the past forty two years, frequently adopt the day and month they bought the tortoises, against the known year of hatch. We have built excellent relationships with many very successful breeders over the years, and for them to keep record of each individually hatched tortoises, day and month would be almost impossible. Where two tortoises are bought together, it does not imply that they are male and female.
UK captive bred Western Dwarf Hermann’s eggs are incubated at the higher end of the temperature range. This is known to produce females.
As Manufacturers and suppliers are constantly updating their products, such as Tortoise Tables and other enclosures, we reserve the right to supply an alternative, of equal or better retail price. Therefore the Tortoise Table you receive, may not be identical to the one you have ordered from us.
Photographs shown on this website, are general and are not of the specific tortoise, you will receive. It may be difficult for us to keep separate a specific tortoise that you like the colour of.
Delivery. Weekly delivery service. You will not necessarily receive a delivery the same week you order. BUT it is possible depending upon the day we receive your order and full payment. The Animal Courier has a cut off day/time for deliveries to be made on the Thursday. Please read the following before you order. We will contact you via email, usually within a few hours of receiving your order, to arrange a mutually convenient date to deliver your new tortoise. We never deliver tortoises without first agreeing a delivery date with you. Once we have offered you a proposed delivery date by email, YOU must email us back, to confirm that a responsible person, will be available at the delivery address, to accept delivery on the agreed date.
Where a customer places an order, with the company, over the telephone by emailing us back to accept our offer of the delivery date, you are confirming, you also accept our terms of business as shown on this page. Please keep an eye on your spam folder in case our emails should end up there.
When emailing us back, you must identify yourself by including your full name and address provided when you ordered online. Please add us to your safe Contacts, to ensure you receive our timely emails. A specific delivery time, is never offered due to various factors outside of the delivery drivers control, road traffic conditions, weather etc. You the customer are agreeing to accept a delivery only on an agreed day. It is our experience, that HiFlyers Couriers, will call our customers, the day before delivery, to advise our customers of a rough delivery time. This is always subject to variables such as weather and traffic conditions prevailing on the day of delivery.
You will be required by HiFlyers Couriers, to sign, print, time and date when they deliver your order.
Unfavourable weather conditions, which would be against the best welfare requirements of the tortoise, may necessitate that your delivery will be rescheduled for an alternative delivery date.
On rare occasions it may be necessary for us to re schedule your delivery day. This can be because of circumstances beyond our control, such as delivery of a specific tortoise to us direct from the breeder. In these circumstances no refunds will be made, unless we are not in a position to confirm a revised estimated delivery date.
Returns, and cancellation policy. In accordance with the distance selling law you have a 7 day cooling off period in which you have the right to cancel your purchase and receive a refund for the products excluding any (postage of dry goods) or animal courier delivery costs. This is subject to (a) the products being returned to us by you the customer, in their original condition, (b) we do not organise any courier to return of any animal or dry goods product to us, (c) cost for the products return at the customers own expense, (d) all returned products are subject to a 20% restocking fee and (e) before returning any product, you must first obtain from our customer services Team via email, a ‘returns number.’
If you cancel your order before we deliver it to you, but after you have sent us an email confirming you are willing to accept delivery on an agreed date, we will charge you the full unsubsidised delivery charge. The current unsubsidised livestock delivery charge is £65.00.
Livestock Guarantee. Unlike most other companies, we offer a thirty day health guarantee of all tortoises bought from us. This applies to retail customers only. In the very unlikely event that your tortoise should die within thirty days of its delivery to you, if we are satisfied that you have expressly followed our Tortoise care advice, and not taken advice from a third party, we would replace the tortoise free of charge. Should this situation arise, the customer will be liable to first pay the unsubsidised animal courier delivery charge, which is currently £65.00. If this situation should arise, no financial refund will be due or offered, to you the customer. The guarantee period of thirty days (as stated) will start from the date the original tortoise was delivered to the customer.
Refunds. If we decide for any reason, to refund the full amount of money, you have paid to us, at the point the refund is made, this will be deemed to be the end to our legal contract with you.
You can expect a refund to take up to 28 working days to process.
If the customer does not to wait for 28 days to elapse, and decides to raise the issue with either PayPal or their bank, that will be considered to be, a breach of this legal contract, between us the company, and you the customer who has placed and paid for an order with the company. We (the company) will be entitled, to deduct the sum of sixty pounds, from any refund which may be due, to cover our administration and time involved, specifically in dealing with PayPal or the Bank, arising from this breach of contract.
The only exception to this term of business is, when we are not able to deliver the goods to the customer, within a reasonable period, of the advised expected time. If that situation should occur, we will offer a full refund of the money received from the customer.
Tortoise Welfare Advice. Please be aware, particularly when researching the care of tortoises, there is a considerable amount of very inaccurate, poor advice and information on the internet, concerning tortoise welfare. We are very happy to offer free advice, based upon forty two years of keeping, and supplying healthy tortoises. If you purchase a tortoise from us, but them subsequently decide to take advice from a third party regarding its care, it will invalidate your guarantee with our company. Please ask us if you want free helpful, professional tortoise advice.
Hermann’s tortoises advertised on this website, and the majority of those seen and offered for sale in garden centres and general pet shops, they were captive bred at a CITES (Convention on Trade In Endangered Species) facilities usually in Serbia or Macedonia. This allows them to get the best start in life, benefiting from predictable long warm sunny days. This allows the Hermanns to bask in the most natural of all conditions, outside, from their day of hatch.
Western Dwarf Hermann’s a sub species of the usual common kept Hermann’s, are rare and captive bred in the UK, and are therefore more expensive. Usually the Western Dwarf Hermann’s which we offer every year, their eggs are incubated for female.
All Hermann’s (the Eastern the normally seen ones and rare Western Dwarf sub species) are microchipped and each delivered with an Article 10 Certificate.
Contact Customer Service. Our Customer Service team can be contacted via email at: [email protected]
When emailing us you are required to quote: (a) your full name and (b) your four digit Order # Number in the Subject line. You will only have this order number if you have placed your order online.
Licensed to Offer Tortoises for sale. Licensed under The Animal Welfare (Licensing of Activities Involving Animals (Wales) Regulations 2021. Monmouthshire Council Site License Number: PET010. License holder Ian Crosby.
Our latest unannounced Inspection of all our Animals was made by our local authority on Friday 22nd November 2024. No Animal Welfare issues were found.
Please ask if you require details of any further Legal Terms of Business.